RydaHub
— FAQs
Frequently Asked Questions—Quick Answers
FAQ Table of Contents
Getting Started & Accounts
A peer-to-peer marketplace where car owners (Hosts) share their vehicles with verified renters (Guests) across the U.S.
Sign up with your email/phone, verify your identity, and add a payment or payout method. Guests can then book cars, and Hosts can list cars.
Yes, RydaHub operates nationwide, but availability depends on local Hosts. Enter your city or ZIP to see listings near you.
Yes. You need a passport, a valid driver’s license recognized in the U.S., and a verified payment method. State-specific restrictions may apply.
Eligibility & Verification
A valid driver’s license, a payment method, successful identity/driver screening, and you must meet age/state requirements.
A legally owned, well-maintained vehicle that meets RydaHub standards, current registration/inspection, and proof of compliance with your state.
Typically 21+; some states/vehicles require 25+. Under-25 renters may face restrictions or higher pricing. Always check the listing’s age rules.
We check your identity and driving history and may run additional checks based on state/vehicle class. Upload clear documents and follow prompts in-app.
Booking & Pricing
Pick dates, choose a car, select a protection plan (optional if you already have coverage), and confirm payment. Some cars allow instant booking.
Potential extras include young driver surcharges, late returns, extra mileage, cleaning or smoking violations, tolls, and tickets.
Possible fees include young driver fees, late return, extra mileage, cleaning/smoking violations, tolls/tickets, and admin fees for claims. All are disclosed at checkout or in the listing.
Yes—pricing, taxes, and estimated fees display at checkout before you confirm.
Request changes in the app. Extensions depend on availability and may adjust the price.
Payments, Deposits & Payouts
Major credit/debit cards and select digital wallets. Prepaid cards are generally not accepted for verification holds.
After trip completion, typically within 24–72 hours to the Host’s chosen payout method (processing times vary by bank).
Hosts are paid within 24–72 hours after trip completion (bank processing times may vary).
Vehicles & Availability
Most well-maintained cars with clean titles and up-to-date registration/inspection. Salvage, unsafe, or recalled vehicles are not allowed.
Each listing shows mileage limits. Exceeding them triggers extra-mileage charges per the listing.
Some Hosts offer add-ons for a fee. Check the listing or message the Host.
Pickup, Use & Return
At the location set by the Host—home address, public spot, or delivery to airports/locations (fees may apply).
Verify identity, photograph the car (inside/out), note fuel and mileage, and review any accessories. Follow your in-app checklist.
Update the Host in-app. Late fees may apply if you return past the agreed time without an approved extension.
Return at the same level you received it (unless the listing specifies otherwise). Shortfalls may incur refueling charges + admin fee.
Cancellations & No-Shows
Yes—cancellation windows and refunds follow the Host's listing policy and timing. Review policy details at checkout.
Hosts should document and report a no-show in-app after the grace period. No-show penalties may apply to Guests.
You’ll be refunded and we’ll help you find a comparable car. Repeated Host cancellations may affect a Host’s standing.
Insurance, Accidents & Claims (Overview)
You may rely on your own coverage or select a RydaHub protection plan (Guest: Basic/Standard/Premium; Host: Essential/Enhanced/Premium). Plans include varying levels of liability, collision/theft, deductibles, and extras. (See the Insurance page for full terms.)
Ensure everyone’s safe, contact emergency services if needed, document photos, and report via the app within 24 hours. We’ll guide you through claims.
Generally no. Consider your renters/homeowners insurance for personal items.
Fees & Policies (Fuel, Cleaning, Smoking, Tolls)
Return the car reasonably clean. Excessive dirt, spills, or odors can incur a cleaning fee. Smoking/vaping is prohibited in most cars.
Smoking/vaping is not allowed unless a listing explicitly permits it (rare). Violations can incur significant fees.
Guests are responsible for tolls, parking tickets, and traffic violations during their trip. Some Hosts offer toll transponders—charges are billed after the trip.
Check the listing. If allowed, return the car pet-hair/odor-free to avoid cleaning fees.
Safety, Security & Support
Identity/driver screening, secure payments, trip logs, photo documentation, and 24/7 incident support.
Contact the Host and our support immediately. Eligible plans include roadside assistance; we’ll coordinate help and adjust the booking if needed.
Use the in-app Help center for chat/call options and emergency contacts.
Guest-Focused (Quick Answers)
Yes, if your policy or credit card rental coverage applies. You’re responsible for confirming coverage and any deductibles.
Only approved additional drivers listed in the booking are covered.
Many cars support instant booking—filter for “Instant Book.”
Host-Focused (Quick Answers)
In your Host dashboard—set base price, mileage limits, delivery options, cleaning/smoking rules, and deposits/holds where applicable.
Normal wear-and-tear is the Host’s responsibility; accidental damage during an active trip may be covered per plan terms.
Keep maintenance current, photograph pre/post trip, require verification, and choose an appropriate Host protection tier.
Privacy & Data
We use your information to verify identity, enable bookings/payouts, and keep the platform safe. See our Privacy Policy for details and your choices.
Some vehicles may have telematics for safety and theft prevention, disclosed in the listing. Data use complies with applicable laws.
Accessibility
Yes—message the Host for accommodations (e.g., hand-control compatible vehicles) or contact support to help locate suitable listings.
Taxes & Receipts
Guests can download invoices from trip history. Hosts can access payout statements from the dashboard.
Yes. Host earnings are taxable. RydaHub provides year-end forms (e.g., 1099-K). Consult a tax professional for details.
Tech & Troubleshooting
Check file clarity/size, switch to a stable network, or try again via desktop. If it persists, contact support.
Refresh the app, confirm email/phone verification, and check your bank processing times. Then reach out to support with your trip ID.
Long-Term and Monthly Rentals
Yes, depending on Host settings. Long-term bookings may qualify for discounts.
Hosts may request mid-trip check-ins for rentals over 30 days.
Airport Rules
Many Hosts offer airport pickup. Some airports may require delivery fees or designated meeting points.
Policies vary by airport. Always confirm with the Host in advance.
Premium & Specialty Cars
Yes, subject to stricter eligibility, higher deposits, and additional verification.
Yes, typically 25+ with strong driving history and possibly extra verification steps.