RydaHub

— Legal Policies

Transparency, Protection, and Policies You Can Trust

Content

Terms of Service (ToS)

The master agreement that governs your use of RydaHub, outlining rights, responsibilities, and the legal relationship between Hosts, Guests, and the platform. Read More

Terms of Use (ToU)

A quick overview of the rules for accessing and using RydaHub, including acceptable behavior, account responsibilities, and prohibited conduct. Read More

Privacy Policy

Explains how RydaHub collects, stores, shares, and protects your personal information in compliance with U.S. and international privacy laws. Read More

Cookie Policy

Details how cookies and similar technologies are used to improve your browsing experience, with options to manage or opt out. Read More

User Security Agreement & Disclaimer

Outlines your duty to safeguard your account, devices, and login details, and clarifies limitations of RydaHub’s liability. Read More

Security Policy

Provides insight into RydaHub’s technical, administrative, and operational security measures to protect user data and prevent misuse. Read More

Data Usage and Security Agreement

Defines how RydaHub handles, stores, and shares user and vehicle data, ensuring compliance with legal and contractual obligations. Read More

Guest (Renter) Policy

Sets the rules and expectations for Guests renting vehicles, including usage standards, return conditions, and financial responsibilities. Read More

Vendor Agreement (Sub-Contracted Host)

Establishes obligations for Hosts listing vehicles on RydaHub, covering vehicle standards, insurance, payouts, and compliance. Read More

Insurance & Damage Waiver Agreement

Explains insurance requirements, liability coverage, and optional damage waiver protections for both Hosts and Guests. Read More

Cancellation & Refund Policy

Describes how cancellations, no-shows, early returns, and refund requests are handled fairly between Guests, Hosts, and RydaHub. Read More

DMCA Policy (Digital Millennium Copyright Act Compliance)

Provides a clear process for reporting copyright infringements and how RydaHub responds to takedown requests under U.S. law. Read More

Terms of Service (ToS)

Effective Date:
Last Updated:
Platform Name: RydaHub
Website URL: https://rydahub.com/

1. Introduction

At RydaHub, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and mobile applications. We comply with applicable privacy regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We collect the following categories of information:

A. Personal Identification Data

Full name, phone number, email, and physical address
Date of birth and gender (optional)

B. Verification and Regulatory Data

Government-issued ID (for KYC)
Driver’s license and profile photo
Bank account/payment processor info (e.g., Stripe ID)

C. Technical Data

IP address
Browser type, device information
Usage logs, login times, cookies

D. Location Data

GPS-based location (for bookings and real-time tracking)

E. Payment Data

Payment tokens via secure third-party gateways (PCI-DSS compliant)

F. Communication Data

Messages between renters and hosts
Customer service chat, support tickets

3. How We Use Your Information

Your data is used to:

Facilitate bookings and payments
Verify identity and ensure security
Track rentals in real-time using GPS
Prevent fraud and abuse
Personalize your user experience
Send important platform notifications
Comply with legal obligations

4. Legal Basis for Processing (GDPR Only)

We process your personal data based on:

Consent – where required
Contractual obligation – to provide services
Legal compliance
Legitimate interest – for fraud prevention, platform optimization

5. Data Sharing and Third Parties

We may share your data with:

Hosts or guests for booking coordination
Payment processors (e.g., Stripe, PayPal)
SMS/email service providers (e.g., Twilio, Mailchimp)
Legal or government bodies if required by law
Hosting and backup providers

We do not sell or rent your personal information, and your data is encrypted across our storage resources for privacy and security purposes.

6. Cookies & Tracking Technologies

We use cookies to:

Enable essential platform functionality
Monitor usage via Google Analytics
Manage user sessions
Enable personalized content and ads (with consent)

Please see our Cookie Policy for details.

7. Your Rights (GDPR & CCPA)

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent
Object to certain uses
Export your data (data portability)
File a complaint with a data protection authority

To make a request, email: privacy@rydahub.com

8. Data Retention

We retain your data:

For the duration of your account’s existence
As required by law or tax authorities
Up to 5 years post-deactivation for dispute resolution or auditing

Backups are retained securely for disaster recovery purposes.

9. Security Measures

We implement industry-standard protection including:

SSL encryption
2FA for admins and vendors
Security software and firewall
Daily and offsite backups
Secure development and access control policies

See our Security Policy for full details.

10. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect data from children.

11. Third-Party Links

Our website may contain links to external sites (e.g., insurance partners, vendors). We are not responsible for their privacy practices.

12. Policy Updates

We may update this policy from time to time. We will notify you via email or prominent notice on the platform.

13. Contact Us

For privacy-related questions or concerns, please contact:
Email: privacy@rydahub.com
Address: 30 North Gould Str., Ste R, Sheridan, WY 82801

Terms of Use (ToU)

Effective Date:
Last Updated:
Platform Name:
Website and App: https://rydahub.com and the Rydahub mobile apps (iOS & Android)
Contact: support@rydahub.com

1. Acceptance of Terms

By accessing or using our website or mobile apps, you agree to comply with and be legally bound by these Terms of Use. If you do not agree to these terms, please do not use the platform.

2. Eligibility

To use this platform, you must:

Be at least 18 years old
Possess a valid government-issued ID
Agree to submit to identity verification (KYC)
Use the platform for lawful purposes only

Use of the platform is void where prohibited.

3. User Roles

There are two main user roles:

Guests/Renters – Individuals who book and rent vehicles
Hosts/Vendors – Individuals or businesses listing vehicles for rent

Each role has specific responsibilities and access levels.

4. Account Registration & Verification

To create an account, you must:

Provide accurate, complete personal information
Undergo verification steps (ID, email, phone)
Maintain the confidentiality of your credentials
Notify us immediately of any unauthorized use

You are responsible for all activity under your account.

5. Platform Usage Rules

You agree not to:

Use false or misleading information
Violate any local, state, or federal laws
Post or share inappropriate content (e.g., harassment, hate speech)
Circumvent payment systems or attempt direct transactions
Attempt to reverse engineer, hack, or exploit platform vulnerabilities

Violations may lead to suspension or permanent ban.

6. Booking, Payments & Cancellations

All bookings must be made through the platform
Payments are processed securely via certified providers
A cancellation policy applies (see Cancellation Policy)
Refund eligibility depends on the timing and circumstances of the cancellation

Disputes are handled via our Resolution Center.

7. Trip Conduct & Responsibility

Guests must:

Hold a valid driver’s license
Treat rented vehicles with care and responsibility
Return vehicles on time and in the agreed condition
Report any damage or incidents promptly

Hosts must:

Ensure vehicle insurance, registration, and maintenance
Provide accurate availability and vehicle descriptions
Respond to bookings and messages in a timely manner
Perform pre- and post-rental inspections and documentation

8. Insurance & Liability

Platform-provided insurance or protection plans (if offered) are optional and may vary by location
Guests are responsible for damages unless covered by a protection plan or third-party insurance
Hosts must maintain their own coverage unless enrolled in a platform plan

The platform is not responsible for vehicle damage, loss, or accidents unless directly caused by platform-side negligence.

9. Intellectual Property

All platform content, including logos, text, code, and design, are protected under intellectual property laws. You may not:

Copy or redistribute platform content
Use trademarks without permission
Create derivative works without a license

10. Data Privacy & Security

We process your data in accordance with our Privacy Policy. We use industry-standard security measures and require you to:

Use strong passwords
Keep account access confidential
Immediately report suspicious activity

11. Termination of Access

We reserve the right to suspend or terminate your account if you:

Violate these Terms
Abuse the platform or other users
Pose a risk to the integrity or security of the platform

We may also terminate inactive or duplicate accounts.

12. Dispute Resolution

We encourage users to first resolve disputes directly via our Resolution Center. If necessary, disputes may be escalated to:

Third-party mediation
Binding arbitration (jurisdiction specified below)

13. Limitation of Liability

To the maximum extent permitted by law, Rydahub shall not be liable for:

Indirect or incidental damages
Loss of income, data, or business
Any issue arising between guests and hosts

Our maximum liability shall not exceed the fees paid to us in the preceding 6 months.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Major changes will be communicated via email or in-app notification. Continued use of the platform means you accept the updated terms.

15. Governing Law

These Terms are governed by the laws of the State of [Insert State, e.g., California], United States of America, without regard to conflict of laws principles.

16. Contact Us

For questions or concerns about these Terms, please contact:
support@rydahub.com
30 North Gould Str., Ste R, Sheridan, WY 82801

Privacy Policy

Effective Date:
Last Updated:
Platform Name: RydaHub
Website URL: https://rydahub.com/

1. Introduction

2. Information We Collect

We collect the following categories of information:

A. Personal Identification Data

Full name, phone number, email, and physical address
Date of birth and gender (optional)

B. Verification and Regulatory Data

Government-issued ID (for KYC)
Driver’s license and profile photo
Bank account/payment processor info (e.g., Stripe ID)

C. Technical Data

IP address
Browser type, device information
Usage logs, login times, cookies

D. Location Data

GPS-based location (for bookings and real-time tracking)

E. Payment Data

Payment tokens via secure third-party gateways (PCI-DSS compliant)

F. Communication Data

Messages between renters and hosts
Customer service chat, support tickets

3. How We Use Your Information

Your data is used to:

Facilitate bookings and payments
Verify identity and ensure security
Track rentals in real-time using GPS
Prevent fraud and abuse
Personalize your user experience
Send important platform notifications
Comply with legal obligations

4. Legal Basis for Processing (GDPR Only)

We process your personal data based on:

Consent – where required
Contractual obligation – to provide services
Legal compliance
Legitimate interest – for fraud prevention, platform optimization

5. Data Sharing and Third Parties

We may share your data with:

Hosts or guests for booking coordination
Payment processors (e.g., Stripe, PayPal)
SMS/email service providers (e.g., Twilio, Mailchimp)
Legal or government bodies if required by law
Hosting and backup providers

We do not sell or rent your personal information, and your data is encrypted across our storage resources for privacy and security purposes.

6. Cookies & Tracking Technologies

We use cookies to:

Enable essential platform functionality
Monitor usage via Google Analytics
Manage user sessions
Enable personalized content and ads (with consent)

Please see our Cookie Policy for details.

7. Your Rights (GDPR & CCPA)

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent
Object to certain uses
Export your data (data portability)
File a complaint with a data protection authority

To make a request, email: privacy@rydahub.com

8. Data Retention

We retain your data:

For the duration of your account’s existence
As required by law or tax authorities
Up to 5 years post-deactivation for dispute resolution or auditing

Backups are retained securely for disaster recovery purposes.

9. Security Measures

We implement industry-standard protection including:

SSL encryption
2FA for admins and vendors
Security software and firewall
Daily and offsite backups
Secure development and access control policies

See our Security Policy for full details.

10. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect data from children.

11. Third-Party Links

Our website may contain links to external sites (e.g., insurance partners, vendors). We are not responsible for their privacy practices.

12. Policy Updates

We may update this policy from time to time. We will notify you via email or prominent notice on the platform.

13. Contact Us

For privacy-related questions or concerns, please contact:
Email: privacy@rydahub.com
Address: 30 North Gould Str., Ste R, Sheridan, WY 82801

Cookie Policy

Effective Date:
Last Updated:
Platform Name: RydaHub
Website URL: https://rydahub.com

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They are widely used to make websites work efficiently, as well as to provide information to the site owners and improve user experience.

Cookies can be “persistent” (stored until manually deleted or expired) or “session-based” (deleted when you close your browser).

2. Why We Use Cookies

We use cookies and similar tracking technologies to:

Keep users logged in and manage sessions
Track platform usage and page performance
Personalize user experience
Measure marketing effectiveness
Enable location-based services and security features

3. Types of Cookies We Use

Type	Purpose	Examples
Essential Cookies	Necessary for site functionality (cannot be disabled)	Login sessions, booking process, form validation
Performance Cookies	Collect anonymous data on site usage	Google Analytics, Cache logs
Functionality Cookies	Remember user preferences	Language selection, saved searches
Security Cookies	Help detect fraud and enforce access restrictions	reCAPTCHA, Security tokens
Marketing Cookies	Deliver relevant ads (only used with consent)	Facebook Pixel, Google Ads tracking

4. Third-Party Cookies

We may use third-party services that also set cookies on your device. These include:

Google Analytics (user behavior analysis)
Facebook Pixel (remarketing)
Stripe (secure payments)
reCAPTCHA (form and login protection)
Cache Engines (performance tracking)

Each third-party provider has its own cookie policy and opt-out settings.

5. Consent & Cookie Banner

Upon visiting our site, you will see a cookie banner asking for your consent to use non-essential cookies. You can:

Accept all cookies
Reject non-essential cookies
Customize your preferences via Cookie Settings

If you reject or disable cookies, certain features may not function as intended.

6. Managing Cookies

You can manage or delete cookies through your browser settings:

Chrome: Settings > Privacy & Security > Cookies
Firefox: Preferences > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy
Edge: Settings > Site permissions > Cookies

You may also opt out of third-party advertising cookies via https://optout.aboutads.info

7. Your Rights Under GDPR & CCPA

Depending on your location, you may have the right to:

Access your personal data
Request deletion of cookie-related data
Object to tracking and profiling
Withdraw cookie consent at any time

To exercise these rights, please contact us at:
privacy@rydahub.com

8. Policy Updates

We may update this Cookie Policy to reflect changes in technology, regulations, or our practices. Updates will be posted here and communicated where necessary.

9. Contact

For questions about this policy or our data practices, contact:
privacy@rydahub.com
30 North Gould Str., Ste R, Sheridan, WY 82801v

User Security Agreement & Disclaimer

Effective Date:
Last Updated:
Platform Name: RydaHub
Website: https://rydahub.com/
Contact Email: security@rydahub.com

1. Introduction

This agreement outlines how we collect, use, protect, and manage personal and transactional data on our platform. By using our services, you (the “User”) agree to these terms and our commitment to safeguarding your data under applicable laws such as the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

2. Types of Data We Collect

We may collect the following types of information from guests (renters), hosts (vehicle owners), and visitors:

Category	Examples
Personal Information	Name, email, phone number, address
Verification Data	ID card, driver’s license, proof of insurance (hosts)
Location Data	Real-time GPS tracking during trips
Payment Information	Securely tokenized card/bank details via payment processor
Platform Usage	Login times, device data, session behavior
Communication Logs	Support tickets, chat history, review submissions

All data collected is limited to what is necessary for the services provided.

3. How We Use Your Data

Purpose	How It’s Used
Account Management	Registration, login, and KYC verification
Vehicle Booking	Facilitating rentals between guests and hosts
Payments & Billing	Processing transactions and refunds
Trip Safety	Enabling GPS-based trip tracking
Support	Providing help through chat, email, or phone
Legal Compliance	Retaining transaction logs for audit or legal use

4. Who We Share Your Data With

We never sell your personal information. However, we may share data as follows:

Vetted Third-Party Services: For SMS, email delivery, payments, analytics, etc.
Hosts (Vendors): Your contact info after booking is confirmed
Authorities: As legally required for investigations or disputes
Insurance Partners: For processing claims or offering coverage options

All vendors and third parties undergo data protection vetting.

5. Data Protection Measures

We use a multi-layered security approach to protect your data:

Encrypted data storage (in transit and at rest)
Access controls to restrict admin visibility
Two-factor authentication for all vendor and admin logins
Regular malware and vulnerability scans
Off-site cloud backups with geo-redundancy
Session monitoring and activity logging
Tokenized payments (no card data stored directly)

Our team follows secure development practices and undergoes periodic security audits.

6. Your Responsibilities

To help protect your data, you must:

Use strong, unique passwords
Keep your login credentials confidential
Avoid accessing your account from public devices
Report suspicious activity immediately

We are not responsible for breaches that occur due to user negligence.

7. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your data
Withdraw consent for specific uses
Request data portability
File a complaint with a data protection authority

Please contact privacy@rydahub.com to exercise these rights.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this agreement or to comply with legal, accounting, or regulatory obligations.

Basic account data is retained until account deletion
Transaction data is kept for at least 5 years for tax/audit purposes
Backups are retained for up to 30 days before secure deletion

9. Breach Notification Protocol

If a data breach affecting your personal information occurs:

You will be notified within 72 hours of detection (if required by law)
We will provide full details of the incident and recovery actions
Affected sessions/accounts may be temporarily suspended for protection

10. Data Use Agreement:

By using our platform, you agree to:

Provide accurate and honest data
Not share sensitive login details
Allow GPS tracking during rentals

In case of breach, accounts may be restricted or terminated.

11. Policy Updates

We may update this agreement from time to time. You will be notified of any major changes through platform alerts or email.

12. Contact Us

For questions, complaints, or requests related to this agreement or your data:

Email: privacy@rydahub.com
Web Form: https://rydahub.com/contact
Office Address: 30 North Gould Str., Ste R, Sheridan, WY 82801

Security Policy

Effective Date:
Last Updated:
Platform Name: RydaHub
Website URL: https://rydahub.com
Security Contact: security@rydahub.com

1. Purpose

This Security Policy outlines the measures we take to protect the confidentiality, integrity, and availability of data on our platform. We are committed to maintaining industry-leading security standards that align with global best practices and applicable laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and PCI-DSS for payments.

2. Our Security Objectives

Safeguard personally identifiable and financial data
Prevent unauthorized access or misuse
Maintain uptime and platform availability
Ensure fast and secure recovery in the event of an incident
Stay compliant with relevant U.S. and international regulations

3. Multi-Level Security Framework

Level	Security Layer	Key Measures	Implementation Summary
1	Server-Level Protection	Encrypted connections (HTTPS), distributed denial-of-service (DDoS) protection, automated malware scanning, server firewalls, file access restrictions	Enterprise-grade hosting environment with secure architecture
2	Application-Level Security	Login protection, two-factor authentication (2FA), security challenge forms (CAPTCHA), secure session handling	Enforced via platform security configurations and third-party verifications
3	User-Level Protection	Identity verification, role-based access, device-level protection recommendations, alert systems for suspicious activity	Users are verified, monitored, and educated on personal cybersecurity hygiene
4	Data-Level Protection	Encryption at rest and in transit, secure payment tokenization, separation of sensitive files from public access	Utilizes secure storage practices and compliant payment gateways
5	Backup & Recovery	Daily automatic backups, additional off-site cloud backups, scheduled disaster recovery drills	Redundant, geographically distributed backup systems
6	Monitoring & Logging	Activity logs for key user and admin actions, audit trails, automated alerts for unauthorized activity	Logging is maintained securely and reviewed on a regular basis
7	Threat Detection & Testing	Regular vulnerability assessments, malware scans, and penetration testing	Coordinated through security experts and external audits
8	User Responsibility Agreement	Users are expected to maintain strong passwords, avoid sharing credentials, and report suspicious activity. Platform is not liable for user negligence.	Users consent to these terms at registration and in the Terms of Use
9	Admin-Level Security	Obscured administrative endpoints, role-based admin access, session timeouts, IP filtering, and change tracking	Limited access to admin tools, protected by internal protocols
10	Development-Level Security	Code integrity checks, staging/test environments for updates, vulnerability scanning for components, and version control usage	Secure software development practices followed by the internal technical team

4. Incident Response & Disaster Recovery

In the event of a breach or system incident, we follow a structured Disaster Recovery Plan (DRP):

Detection: Through monitoring tools, audit logs, and alerts
Containment: Lock compromised accounts, block suspicious IPs, revoke access
Investigation: Trace and document incident origin
Restoration: Restore clean backup data, verify systems before reopening
Notification: Notify affected users in accordance with legal timelines
Review: Conduct root cause analysis and update mitigation policies

Disaster recovery tests are conducted regularly to ensure readiness.

5. Data Security & Encryption

All personal data is encrypted during transmission and storage
Payment data is handled securely through industry-compliant gateways (PCI-DSS)
Sensitive files are stored outside publicly accessible environments
Tokenization is used to avoid storing sensitive card data directly

6. Internal Access Controls

Admins and staff are subject to confidentiality agreements
Only personnel with appropriate clearance can access user data or configurations
All administrative actions are logged and reviewed periodically

7. Third-Party Tools and Integrations

We use only well-established, actively maintained third-party services and plugins that adhere to modern security standards. All third-party integrations are evaluated for compliance, privacy, and security before being deployed.

8. User Security Agreement

Users of our platform agree to:

Use strong, unique passwords
Protect their devices and account credentials
Enable two-factor authentication when available
Report any suspicious or unauthorized activity

Failure to follow these guidelines may limit the platform’s liability in the event of an incident. These expectations are outlined clearly in our Terms of Use.

9. Responsible Disclosure

We welcome security researchers and ethical hackers to report vulnerabilities responsibly. If you discover a flaw or exploit, please notify us directly at: security@rydahub.com

We promise to:

Acknowledge your report within 7 business days
Investigate and address confirmed issues promptly
Recognize contributions (optionally) in our Hall of Thanks

10. Questions or Concerns

For inquiries regarding our security protocols or to report a potential breach, please contact:
security@rydahub.com
30 North Gould Str., Ste R, Sheridan, WY 82801

Data Usage and Security Agreement

Effective Date:
Last Updated:
Platform Name: RydaHub
Website: https://rydahub.com/
Contact Email: security@rydahub.com

1. Introduction

2. Types of Data We Collect

We may collect the following types of information from guests (renters), hosts (vehicle owners), and visitors:

Category	Examples
Personal Information	Name, email, phone number, address
Verification Data	ID card, driver’s license, proof of insurance (hosts)
Location Data	Real-time GPS tracking during trips
Payment Information	Securely tokenized card/bank details via payment processor
Platform Usage	Login times, device data, session behavior
Communication Logs	Support tickets, chat history, review submissions

All data collected is limited to what is necessary for the services provided.

3. How We Use Your Data

Purpose	How It’s Used
Account Management	Registration, login, and KYC verification
Vehicle Booking	Facilitating rentals between guests and hosts
Payments & Billing	Processing transactions and refunds
Trip Safety	Enabling GPS-based trip tracking
Support	Providing help through chat, email, or phone
Legal Compliance	Retaining transaction logs for audit or legal use

4. Who We Share Your Data With

We never sell your personal information. However, we may share data as follows:

Vetted Third-Party Services: For SMS, email delivery, payments, analytics, etc.
Hosts (Vendors): Your contact info after booking is confirmed
Authorities: As legally required for investigations or disputes
Insurance Partners: For processing claims or offering coverage options

All vendors and third parties undergo data protection vetting.

5. Data Protection Measures

We use a multi-layered security approach to protect your data:

Encrypted data storage (in transit and at rest)
Access controls to restrict admin visibility
Two-factor authentication for all vendor and admin logins
Regular malware and vulnerability scans
Off-site cloud backups with geo-redundancy
Session monitoring and activity logging
Tokenized payments (no card data stored directly)

Our team follows secure development practices and undergoes periodic security audits.

6. Your Responsibilities

To help protect your data, you must:

Use strong, unique passwords
Keep your login credentials confidential
Avoid accessing your account from public devices
Report suspicious activity immediately

We are not responsible for breaches that occur due to user negligence.

7. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your data
Withdraw consent for specific uses
Request data portability
File a complaint with a data protection authority

Please contact privacy@rydahub.com to exercise these rights.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this agreement or to comply with legal, accounting, or regulatory obligations.

Basic account data is retained until account deletion
Transaction data is kept for at least 5 years for tax/audit purposes
Backups are retained for up to 30 days before secure deletion

9. Breach Notification Protocol

If a data breach affecting your personal information occurs:

You will be notified within 72 hours of detection (if required by law)
We will provide full details of the incident and recovery actions
Affected sessions/accounts may be temporarily suspended for protection

10. Data Use Agreement:

By using our platform, you agree to:

Provide accurate and honest data
Not share sensitive login details
Allow GPS tracking during rentals

In case of breach, accounts may be restricted or terminated.

11. Policy Updates

We may update this agreement from time to time. You will be notified of any major changes through platform alerts or email.

12. Contact Us

For questions, complaints, or requests related to this agreement or your data:
Email: privacy@rydahub.com
Web Form: https://rydahub.com/contact
Office Address: 30 North Gould Str., Ste R, Sheridan, WY 82801

Guest (Renter) Policy

Effective Date:
Last Updated:
Platform Name: Rydahub
Platform Website: https://rydahub.com/
Contact: support@rydahub.com

1. Eligibility & Verification

To rent a vehicle on our platform, you must:

Be at least 21 years old (age may vary by state or car category)
Possess a valid, government-issued driver’s license
Pass KYC (Know Your Customer) identity verification
Agree to GPS tracking during your rental period (for safety and insurance purposes)
Have a clean driving history (no major violations within the last 3 years)

We reserve the right to deny or suspend rental access if these requirements are not met.

2. Booking Process

A. How to Book:

Search for available vehicles based on your location and date
Review listing details including pricing, requirements, and mileage limits
Submit a booking request and await host confirmation (if not instant booking)

B. Payment:

Full payment (including service fee, taxes, and security deposit) is required upon booking
Payment is securely processed via our integrated payment partner (e.g., Stripe)

3. Rental Period Responsibilities

As a guest, you agree to:

Arrive on time for pickup and return the vehicle on schedule
Inspect the vehicle before accepting the keys and report any existing damages
Operate the vehicle lawfully, responsibly, and without impairment
Do not sublet, lend, or use the vehicle for illegal activity
Contact the host or platform support immediately in case of accident, breakdown, or damage

Vehicles must be returned clean and with the same fuel level as pickup, unless otherwise agreed.

4. Insurance & Damage

You are responsible for:

Any damage, theft, or traffic violation during your rental
Ensuring the vehicle is not driven off-road or outside the agreed geographical area
Paying for damage unless covered under:
- Third-party insurance
- Platform-offered Damage Waiver (if purchased)

All accidents must be reported to both the platform and host within 24 hours. You may be required to submit incident reports, police documentation, and photos.

5. Security Deposit

A refundable deposit is collected to cover incidental damage or late returns
If no claims are filed, your deposit will be returned within 5–10 business days
Partial or full deductions may apply in case of:
- Minor damage
- Late return
- Excess mileage or fuel charges

6. Cancellations & Refunds

Full refund if cancelled at least 48 hours before trip start
Partial refund if cancelled between 24–48 hours
No refund if cancelled less than 24 hours before the trip
In rare cases (e.g., verified emergencies), we may offer exception-based refunds

See the full Cancellation & Refund Policy.

7. Guest Conduct

As a renter, you must:

Respect the host and their vehicle
Maintain good communication before, during, and after the trip
Avoid reckless driving or tampering with the vehicle
Refrain from smoking or carrying pets unless explicitly allowed in the listing

Violations may result in account suspension, penalties, or legal action.

8. Account Security

You agree to:

Use a strong password and enable 2FA (Two-Factor Authentication)
Never share login credentials
Log out from shared or public devices
Notify us of suspicious account activity immediately

We are not liable for losses resulting from your own security negligence.

9. Dispute Resolution

If you have an issue with a vehicle, host, or billing:

First contact the host through the in-app chat
If unresolved, escalate to platform support within 48 hours of trip end
Provide relevant evidence (photos, chat logs, etc.)

Our Dispute Resolution Team will respond within 5 business days.

10. Suspension or Termination

Your account may be suspended or terminated for:

Providing false information during registration
Repeated policy violations or guest complaints
Abuse of the cancellation or damage policy
Attempting off-platform transactions

A suspended account cannot make or manage bookings until reviewed.

11. Privacy & Data Use

All personal information is processed per our Privacy Policy
GPS tracking may be active during your rental
We do not sell or rent your data to third parties

You can request data deletion or modification by contacting privacy@rydahub.com.

12. Legal Jurisdiction

This policy is governed by the laws of the United States of America.

13. Support & Contact

If you need help with a booking or have concerns:
Email: support@rydahub.com
Help Center: https://help.rydahub.com/
In-app chat (9 AM – 9 PM EST, Mon–Sat)

Vendor Agreement (Sub-Contracted Host)

Effective Date:
Last Updated:
Platform Name: RydaHub
Website: https://rydahub.com/
Contact Email: vendors@rydahub.com

1. Introduction

This Vendor Agreement (“Agreement”) sets forth the terms under which individuals or entities (“Vendors” or “Hosts”) may list and rent out vehicles on Rydahub (“Platform”). By registering as a Host, you agree to abide by this Agreement in full.

2. Eligibility & Account Registration

To become a Host, you must:

Be at least 21 years of age
Possess a valid driver’s license and government-issued ID
Provide accurate personal and vehicle documentation
Agree to complete KYC (Know Your Customer) verification
Maintain an active payment method for payouts and service fees

3. Vehicle Listing Requirements

You agree to:

List only vehicles that are in your legal possession or authorized for commercial use
Maintain valid registration, insurance, and inspection certifications
Provide accurate descriptions and clear photos of your vehicle
Set fair and competitive rental prices and availability
Update listing promptly in case of unavailability

The Platform reserves the right to verify any vehicle listing at any time.

4. Insurance & Liability

You must:

Carry valid personal or commercial auto insurance
Ensure your policy covers third-party use/rental (where applicable)
Agree to the platform’s optional Host Protection Plan (if offered)

You are responsible for submitting pre- and post-rental photos or inspection documentation in the event of a claim.

5. Booking Management

You are required to:

Accept or decline booking requests promptly (within the platform’s allowed window)
Be available during the trip start and end times
Ensure vehicle is clean, functional, and has adequate fuel at pickup
Notify support immediately in case of delays, breakdowns, or disputes

Consistent cancellations, no-shows, or poor communication may result in restrictions.

6. Vendor Conduct & Responsibilities

All vendors agree to:

Treat guests professionally and respectfully
Use platform messaging tools for communication
Avoid soliciting off-platform payments or arrangements
Respond to user inquiries within 24 hours
Never misrepresent vehicle condition or terms of use

7. Payments & Fees

Hosts receive payment for completed bookings via the payout method on file
The Platform charges a service fee (as outlined on the Vendor Dashboard)
Late returns, cleaning fees, or damage claims can be deducted from guest deposits or reimbursed to you, depending on terms

Final payout details will be visible in your host wallet within 24–72 hours after trip completion.

8. Cancellations by Host

Avoid last-minute cancellations
Repeated cancellations will result in penalties or platform review
If you must cancel, notify both the guest and platform immediately and provide a reason

Refer to the full Cancellation Policy for Hosts for specifics.

9. Disputes & Claims

Use the in-app dispute center to report issues within 48 hours of trip end
Submit photos, chat history, or repair estimates as needed
Platform may mediate or resolve claims at its discretion based on platform rules and supporting evidence

10. Suspension & Termination

RydaHub reserves the right to suspend or terminate a vendor account for:

Violation of this Agreement or Terms of Use
Repeated guest complaints
Fraudulent documentation
Security or legal concerns

Suspension decisions will be communicated in writing and may include appeal instructions.

11. Confidentiality & Data Use

You agree to:

Keep user information confidential
Not use or share renter data outside of the platform use case
Adhere to platform privacy and data usage policies

12. Amendments

This Agreement may be updated periodically. Continued use of the platform after changes constitutes acceptance of the updated terms. Hosts will be notified of major changes via email or platform dashboard.

13. Legal Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of the State of the United States of America.

14. Contact

For questions or clarifications about this Vendor Agreement:
Email: vendors@rydahub.com
Vendor Help Center: https://rydahub.com/vendors/help
Business Address: 30 North Gould Str., Ste R, Sheridan, WY 82801

Insurance & Damage Waiver Agreement

Effective Date:
Last Updated:
Platform Name: Rydahub
Platform Website: https://rydahub.com/
Contact: support@rydahub.com

1. Introduction

This Insurance & Damage Waiver Agreement explains the policies, responsibilities, and limitations related to accidents, damages, and insurance during vehicle rentals through Rydahub.

By using the platform as a host or guest, you acknowledge and agree to the following terms and conditions.

2. Platform’s Role

RydahubName is a facilitator of peer-to-peer rentals and is not a direct insurer or insurance broker. We may offer access to third-party insurance products or waivers, but all liability contracts are between the renter, host, and their respective insurance providers.

3. For Hosts (Vehicle Owners)

All hosts must:

Maintain valid vehicle insurance in accordance with applicable state and federal laws
Upload proof of insurance and registration documents during onboarding
Ensure the vehicle is safe, well-maintained, and legally operable
Perform pre- and post-rental inspections, ideally with photos

Optional:

Enroll in a Platform-Supported Host Protection Plan, if available (terms and limits vary)

⚠️ Note: Hosts remain responsible for damages not covered by the guest’s waiver or third-party insurance.

4. For Guests (Renters)

All guests must:

Hold valid personal auto insurance that meets or exceeds state minimum liability requirements
Upload driver’s license and pass identity verification (KYC)
Operate the vehicle responsibly and lawfully at all times
Accept liability for any damage, loss, or legal violations during the rental period

5. Damage Waiver Plan (Optional)

Guests may purchase a Damage Waiver Plan at the time of booking. This plan:

Covers:

Minor cosmetic damage (e.g., scratches, dents, stains)
Windshield chips
Minor tire damage (nails, slow leaks)
Limited cleaning charges

Does NOT Cover:

Intentional damage or negligence
Total vehicle loss or theft
Unauthorized drivers
Driving under the influence
Off-road or prohibited use
Major collision damage (unless explicitly included in plan)

Coverage limits and deductibles apply. Full policy details provided during checkout.

6. Claims Process

In case of accident or damage:

The guest must notify the host and platform within 24 hours
Photos, police reports (if applicable), and written statements are required
The platform will coordinate with insurance providers and relevant parties
Claims are generally processed within 7–14 business days

If a waiver or protection plan was purchased, the guest may be required to pay only a deductible, based on the type of incident.

7. Security Deposit Policy

Each booking may include a refundable security deposit
The deposit may be used for damage, excessive cleaning, or late returns
Refunds are processed within 5–10 business days if no issues are reported

8. Limitations of Liability

Rydahub is not liable for:

Insurance claim denials
Vehicle damage not disclosed by either party
Damages exceeding protection plan limits
Losses resulting from user negligence or illegal conduct

9. Fraud & Abuse Prevention

Users found to be:

Submitting false damage claims
Manipulating photo evidence
Renting vehicles under false identity
Circumventing platform insurance requirements

…may be suspended permanently, forfeit deposits, and face legal action.

10. Governing Law

This agreement is governed by the laws of the United States of America.

11. Contact & Support

If you have questions regarding insurance, claims, or protection plans:
Email: insurance@rydahub.com
Website: https://rydahub.com/insurance
In-app Help Center (Mon–Sat, 9 AM–9 PM EST)

Cancellation & Refund Policy

Effective Date:
Last Updated:
Platform Name: RydaHub
Website: https://rydahub.com/
Contact Email: support@rydahub.com

1. General Policy Overview

This Cancellation & Refund Policy outlines the terms under which Guests (Renters) and Hosts (Vendors) may cancel bookings and the associated refund entitlements or penalties. Our aim is to balance fairness and flexibility while protecting all users from last-minute losses or abuse.

2. For Guests (Renters)

A. Standard Cancellation Timeline

Time Before Trip Start	Refund Eligibility
≥ 48 hours	Full refund (minus processing fee)
24–48 hours	50% refund
< 24 hours	No refund (unless due to force majeure)

⚠️ Processing fees (e.g., payment gateway fees) are non-refundable.

B. Early Returns

No refund for unused time if the car is returned earlier than scheduled unless approved by the host.
If the host agrees, partial refunds can be processed manually within 5 business days.

C. No-Show Policy

Failure to show up or contact the host within 1 hour of booking start = no refund.

D. Force Majeure (Exceptional Circumstances)

Full refunds may be granted if cancellation is due to:

Documented medical emergency
Natural disaster or severe weather
Verified travel restrictions or government orders

3. For Hosts (Vendors)

A. Host-Initiated Cancellations

Hosts should avoid cancellations to maintain reliability scores.
First cancellation per quarter: No penalty (if more than 24 hours prior)
Subsequent cancellations: Subject to warning or temporary suspension

B. Penalties for Last-Minute Cancellations

Time Before Trip Start	Penalty to Host
≥ 24 hours	No penalty (if justified)
< 24 hours	$25 fee or equivalent (deducted from host payout)
Within 3 hours	$50 fee and temporary suspension review

4. Refund Processing

Refunds are typically processed within 3–7 business days to the original payment method.
In case of disputes or manual intervention, refunds may take up to 14 business days.

5. Trip Modifications or Delays

Modifications to trip times must be requested at least 6 hours before pickup and agreed to by the host.
In case of vehicle issues, host must notify platform support immediately for rebooking or guest refund.

6. Dispute Escalation

If either party (Guest or Host) disagrees with a cancellation or refund outcome:

Submit a claim or appeal within 48 hours of decision via our Dispute Resolution Center.
Provide supporting evidence (screenshots, messages, etc.).
Final decisions will be made within 5–10 business days.

7. Policy Abuse

Any attempt to exploit the cancellation system—such as repeated false claims or “testing” bookings—may result in:

Account review
Platform suspension
Legal action if financial damage occurs

8. Contact & Support

Questions or concerns? Reach out to our support team:
support@rydahub.com
In-app live chat (available 9 AM–9 PM EST)
Help Center: https://help.rydahub.com/

DMCA Policy (Digital Millennium Copyright Act Compliance)

Effective Date:
Last Updated:
Platform Name: Rydahub
Platform Website: https://rydahub.com/
Contact: dmca@rydahub.com

1. Purpose

This DMCA Policy explains how Rydahub addresses reports of copyright infringement in accordance with the Digital Millennium Copyright Act of 1998 (17 U.S.C. § 512). We respect the intellectual property rights of others and expect all users (vendors and guests) to do the same.

2. Scope

This policy applies to all content posted by users on our platform, including but not limited to:

Vehicle listing photos
User-uploaded documents or media
Profile descriptions and media
Reviews and testimonials
Any other user-submitted materials

3. Designated DMCA Agent

In accordance with the DMCA, Rydahub has designated a DMCA Agent to receive notifications of alleged infringement:

DMCA Agent
Rydahub Legal Department
Email: dmca@rydahub.com
Mailing Address: 30 North Gould Str., Ste R, Sheridan, WY 82801
Subject Line: DMCA Takedown Request

4. How to File a DMCA Takedown Notice

If you believe your copyrighted material has been used or posted on our platform without authorization, please submit a written notification that includes:

Your full name, mailing address, phone number, and email address
A clear description of the copyrighted work allegedly being infringed
The exact URL or location on our platform where the infringing content is located
A statement that you have a good faith belief that the use is unauthorized
A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
Your electronic or physical signature

Incomplete notices may not be processed.

5. Counter-Notice by Alleged Infringer

If you believe your content was removed in error or is not infringing, you may submit a counter-notification. The counter-notice must include:

Your name, address, email, and phone number
The URL of the material that was removed
A statement under penalty of perjury that you believe the content was removed by mistake or misidentification
A statement that you consent to jurisdiction of the federal district court in your area
Your signature

Upon receiving a valid counter-notice, Rydahub may reinstate the content unless the original complainant files a legal action within 10 business days.

6. Repeat Infringer Policy

Rydahub has a zero-tolerance policy for repeat copyright violations. We may terminate user accounts if:

Multiple valid DMCA takedown notices are filed against the user
Users repeatedly upload infringing material after warnings or takedowns

7. Good Faith & Misrepresentation

Anyone who knowingly makes false claims of copyright infringement or misrepresents material may be liable for damages, legal fees, and penalties under 17 U.S.C. § 512(f).

8. Questions & Clarifications

For questions regarding our DMCA Policy or to clarify ownership of disputed content, please contact:
Email: dmca@rydahub.com
Address: 30 North Gould Str., Ste R, Sheridan, WY 82801

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Whether you’re looking to earn extra income by sharing your car or to find an affordable ride on your terms, RydaHub makes it simple, secure, and community-driven. Start hosting, rent your next ride, or learn how we’re changing the way people move.